Frequently Asked Questions
Everything you need to know about your Medik8 journey.
When will my order be shipped?
Orders are typically processed within 24 to 48 hours. Standard shipping takes 3-5 business days, while express options are available at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
Are Medik8 products cruelty-free?
Yes, Medik8 is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
Can I use Vitamin C and Retinol together?
We recommend using Vitamin C in the morning for antioxidant protection and Retinol (Vitamin A) at night to support skin rejuvenation.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.