Returns & Exchanges
At Medik8, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for products purchased directly from our website. If a product does not meet your expectations, our streamlined return process ensures a quick and efficient resolution.
Initiate Your Return
Log into your Medik8 account or use our guest returns portal to enter your order number and email address to start the process.
Package Your Items
Carefully place the items in their original packaging, ensuring the products are securely packed to prevent damage during transit.
Attach Shipping Label
Download and print your prepaid return shipping label provided by our portal and affix it clearly to the outside of your parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing